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I could tell one main reason , but it's TOS. So....
It's true though those that can communicate effectively usually get the prise.
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One woman i talked to on the phone to solve an issue, all she cared about was signing me up. I told her that is unethical and you are bribing me into setting me free when I already paid for it and it's on my bank statement as paid. To be continued....
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Yes, it’s always something when trying to talk to customer service. I feel bad they have to ask because they need to reach a quota but damn, it’s so annoying! It makes the customer feel like a number and feels the experience isn’t receiving their 100%.
Luckily, the one word answer and unga bunga types I just ignore until I get that perfect, hot intro that people should have been sending.
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Literally!!! This blog on point
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Blame
Friedhelm Hillebrand and Bernard Ghillebaert.
Who are they you might ask? They invented the text message.
When so much of today's communication is done via text, it's no wonder the world has been dumbed down.
Think of it, how many texts a day?
When was the last time you took pen to paper & wrote a real letter stuck it in the envelope & sent it? That you have to think about and format.
Text - truncated words, brevity, and instant.
That's easy math to do on one culprit.
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Oh my GOD! All the Karen videos horrify me so much. Whenever I feel myself getting frustrated and I feel a tone rising in my voice I always think to myself, “How the fuck does a Karen feel and do they get paid enough to deal with my BS?” And I immediately reel it in. Usually ends up in a discount for me and I get to practice conflict de-escalation lmao
I feel for everyone working in customer facing jobs especially coming out of a pandemic when entitlement is through the roof.
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